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As a consumer, you can withdraw from the contract within fourteen (14) calendar days after the delivery of the products by contacting our customer service. Items must be unused and unwashed and in the original packaging with all original tags attached and, if applicable, protective inner lining intact on swimwear and intimate apparel. The return of SHIFT products is your responsibility and it shall be at your own cost and expense. Therefore, we recommend you to use a reputable carrier/courier service that offers you the possibility of tracking your return for your peace of mind. SHIFT shall retain the refund of the amount paid by you for the product(s) until arrival of the products or proof of delivery of such return. By returning the full order SHIFT will also refund the shipping costs of the original order. The refund will be made to your original method of payment. Please note that depending on your bank, it may take an additional period of 2-10 business days.

Send To:

XPO Logistics
FOX Warehouse Returns dept.
Docks 1-6
Achtseweg Noord 25

5651 GG Eindhoven

For information regarding returns, please contact SHIFT Customer Service at:


For the best service and selection, please return the items pursuant to our return policy and place your order for replacement items online or call SHIFT Customer Service for assistance.


SHIFT products are subject to the applicable legal guarantee. The warranty is extended to the original purchaser only and does not apply if damages are caused through abuse, negligence, improper repairs, inadequate fit, modifications and alterations or if used other than the manner intended. SHIFT makes no other express warranties or guarantees. SHIFT shall not be liable for any incidental or consequential damages. If you suspect that your SHIFT product contains a defect, please contact customer service.

For a warranty evaluation, please contact SHIFT Customer Service at:

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